FAQs

1. With our Booking System, you have full control and flexibility to book your own appointments.
   • Select the Region where your property is located, the product and services required and the calendar shows which dates are available in that Region.
   • Once you select the Date, then the available Times will show up, for you to select the one that works best for you.
2. Our calendar allow for bookings up to 18 hours before the appointment the following day.

Pictures will be delivered by 11 am next day and the iGuide (virtual tour/floor plans/room measurements) will be delivered by end of next day.

LooOK INside rates are based on the package you order and the total billable square feet (including basement) you select at the time of booking. Please note that rates increase $50 per every 500 sq ft.

• Please note and as per our Terms of Service, any Incremental Charges related to Extra Square Feet, based on the ‘Total Billable Area’ per property (all spaces measured), will be processed up to 45 days after the appointment.
• I.E. Square Footage was booked up to 2500 sq. ft., but had an actual Total Billable Area of 3308 sq. ft. This results in a $150.00 charge.

1. You pay via Credit Card at the time of booking.
2. Any incremental charges (i.e. travel fees, exterior photo re-shoots, property is larger than initially paid for) will be charged to the same credit card, when we complete our month-end reconciliation (usually the first week of the following month).

1. ‘Detailed Floor Plans’ come with detailed PDF floor plans, which means on the PDF floor plans, it shows doors and the direction in which they open, and fixtures such as toilets, sinks and showers,  furniture as well as cabinetry.
2. Both iGuide options include 360º views of all rooms, interactive floor plans, printable PDF floor plans, gross interior floor areas, on-screen measuring tool, feature sheet creator, search map, social media auto-posting, non-branded links and custom agent branding.
3. Both options also include high-resolution HDR photos.

Regular Floor Plans:

Detailed Floor Plans:

We cover the home, including front and back exteriors. The total amount provided will be lower for condos/smaller living spaces, likewise the total may be more for larger homes.

Our general guidelines are:

• up to 2500 sq ft – 40-50 photos
• up to 3500 sq ft – 50-60 photos
• up to 4500 sq ft – 60-70 photos
• over 5000 sq ft – 70 photos +

1. If it is your first order with LooOK INside a member of our team will reach out to gather all required branding information including headshot, brokerage logo, email, phone number and title.
2. you can email your Branding details to [email protected] as well.

1. Sign-up here https://manage.youriguide.com/iguides/ and follow the instructions!
2. We can provide you with our LooOK INside IGUIDE Orientation & User Handbook, which can help you manage and customize your iGuides, to get the most value from them! Our Handbook can also show you how to LOCK your properties yourself once they have been SOLD!

1. You are able to reschedule your appointment through your customer portal – https://orders.loookinside.com/portal . If you are having trouble rescheduling please contact [email protected] for help.
2. If under 4 hours until appointment time, a $100 fee will apply.

1. If you are cancelling an appointment with less then 4 hours until the appointment, it is considered a sameday cancellation, and a charge of $100 will be applied.