Terms of Service

• Payment is due at the time of placing an order and any additional or incremental services, will be billed upon completion of the iGuide delivery, using the same method of payment provided during the original order.
• Basic iGuide and Photography Package pricing includes the photography and measurement of properties, for spaces up to 2,500 square feet. For larger properties, an additional $50 will be applied, in 500 sq. ft. increments, and applied post-completion of the appointment.
• Any Incremental Charges related to Extra Square Feet, based on the Total Billable Area per property, will be processed up to 45 days after the appointment.
• We require a “full” next business day after the completed appointment, to process and return the purchased materials.
• ‘Condo iGuide + Photography Pricing’ package – is for Condo’s only, under 2,000 sq. ft. If a ‘home/townhouse condo’ is booked under this package, we will apply the normal charges to this order at the end of the month, based on the ‘Basic iGuide+ Photography Package’ package (starts at $299, up to 2,500 sq ft) or ‘Detailed Floorplan’ package (starts at $349, up to 2,500 sq ft).
• Any Cancellation or Rescheduling requests received less then 4 hours before the appointment time, will incur a $100 Same day Cancellation/ Rescheduling Fee.
• Any remaining balance after Cancellations, will be applied as a ‘credit’ towards future orders, in the form of a customer credit.
• Extra charges will be applied for any return or repeat visits (i.e. Reshoots) and will be determined on a case-by-case basis.
• There will be an additional charge of $50 for Weekend Shoots, and Holiday Shoots may incur an incremental charge as well.
• If the photographer is unable to start the appointment within 15 minutes of the scheduled appointment, through no fault of their own and/or based their judgement do not feel they can complete the appointment in the available time, the appointment will be considered a same day cancellation.
• Travel Charges will be applied to those appointments outside of our regular service areas and will be determined on a case-by-case basis.
• Weather Policy: We do not take responsibility for the weather. The client has the option of rescheduling the appointment in the event of poor weather conditions, within the terms mentioned above, and/or schedule another appointment to capture exterior images at a cost of $149.99.